Last Updated: June 25, 2026
Thank you for choosing HeyUGC AI.
Please read this Refund Policy carefully before purchasing any subscription, credit package, or AI service.
Digital Products
HeyUGC AI provides digital services including:
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AI Credits
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AI Chat Access
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AI Image Generation
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AI Content Generation
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Premium AI Features
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Subscription Plans
Since these services are delivered instantly after payment, they are considered non-returnable digital products.
No Refund Policy
All payments made to HeyUGC AI are final and non-refundable.
Once AI credits, subscriptions, or digital services have been activated or delivered to your account, we do not provide refunds, exchanges, or cancellations.
This applies to:
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Purchased AI Credits
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Monthly Subscriptions
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Annual Subscriptions
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Lifetime Plans
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Promotional Offers
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Discounted Purchases
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Gift Purchases
AI Credit Usage
AI credits are consumed whenever you use eligible features such as:
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AI Chat
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AI Writing
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AI Image Generation
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AI Automation Tools
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Premium AI Models
Unused credits have no cash value and cannot be exchanged for money unless otherwise required by applicable law.
Duplicate Payments
If you are accidentally charged more than once for the same purchase, please contact our support team within 7 days of the transaction.
After verification, duplicate payments may be corrected at our sole discretion.
Billing Errors
If you believe your payment was processed incorrectly due to a technical or billing error, please contact us promptly.
We will investigate the issue and, where appropriate, provide a correction, replacement credits, or other suitable resolution.
Subscription Cancellation
You may cancel your subscription at any time.
Cancellation will prevent future recurring charges but does not entitle you to a refund for the current billing period.
You will continue to have access to your subscription until the end of the active billing cycle.
Chargebacks
If you initiate a chargeback without first contacting our support team, your account may be temporarily suspended while the dispute is reviewed.
We encourage customers to contact us first so we can resolve any billing concerns quickly.
Policy Changes
HeyUGC AI reserves the right to update or modify this Refund Policy at any time.
Changes become effective immediately upon publication on this page.
Contact Us
If you have questions regarding payments or billing, please contact us.
HeyUGC AI
Email: support@heyugc.ai
Website: https://heyugc.ai
We are committed to providing fair, transparent, and secure billing practices while delivering reliable AI services.